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International Medical Support Center

International Medical Support Center

What is International Medical Support Center?

International Medical Support Center is specified the acceptance of international patients. We provide interpretation and translation service, arrange the appointment, and claim to insurance company. Also, we organize information of international patients who come from inside/outside of Japan to prevent any confusion inside of the hospital, and inconvenience for patients in our community.

Inquiry

Tel +81-467-46-9931 Fax +81-467-46-9932 Mon-Sat 8:30-17:00 (Except Japanese national holidays)

Email inquiry@shonankamakura.or.jp

Languages

We have English, Chinese, Russian, and French speakers. For other languages, we will provide interpreter from outsourcing contractor or phone interpretation.

Interpretation service

If you need an interpretation service, please contact International Medical Support Center by email or call prior to your visit.
English, Chinese, Rossian, and Frence speaker may assist you during business hours (Mon-Sat 8:30 a.m. to 5:00 p.m.) For other languages, we will provide interpreter from out sourcing contractor or phone interpreter.

Comments from foreign patients①

Patient: M, 35 years
Constant follow up from January 2015
Origin: Russia
Speaking languages: Russian, English

Q. How did you know about our hospital?

A. I've found it on the Internet.

Q. What are your impressions about our hospital? Does our hospital have different points comparing with other Japanese hospital about equipment and staff?

A. The hospital is nice and comfortable. I’ve realized that while I was staying here for a treatment. Of course, I’ve been to other medical facilities in Japan, and I think this hospital is well equipped and has quite professional and friendly staff. I’ve especially noticed that this is the only hospital I’ve visited that has translators from several languages except English.

Q. Our hospital is trying to provide interpreter service, hospital indication for foreign patients –did it help you?

A. Yes, it was very helpful. Although I can speak and read some Japanese, sometimes it is not enough to describe precisely the symptoms or understand details of the diagnosis and treatment, which is important for a proper healthcare.

Q. During consultation at our hospital did you have any problem or difficulties? Any requests or points to be improved – please tell us.

A. I’m totally satisfied with the medical service in the hospital. The only little thing I would like to recommend is to update portable blood sugar checking devices for patients with diabetes to be more suitable for younger and active people. I.e., devices that can easily synchronize data with computers or smartphones, have multiple sensors and needles in a cartridge, smaller in size, multilingual, etc.

Q. Would you recommend our hospital to your family or friends?

A. Yes, I would like to recommend this hospital to my friends and family members, and also my wife already had treatment there.

foreign patients
foreign patients
 
 

Comments from foreign patients②

Patient: F, 29 years
Pregnancy follow up from March 2015
Origin: Uzbekistan
Speaking languages: Russian, English

Q. How did you know about our hospital?

 Heard it from our friends

Q. What are your impressions about our hospital? Does our hospital have different points comparing with other Japanese hospital about equipment and staff?

  Impressions are the best. Staff, equipment, medical interpreter’s help – all were high level.

 Q. Our hospital is trying to provide interpreter service, hospital indication for foreign patients –did it help you?

 For me as a foreigner who does not understand language, these services were very helpful. I could feel comfortable and confident. That is very important for patient.

Q. During consultation at our hospital did you have any problem or difficulties? Any requests or points to be improvedplease tell us.

  I have never felt any difficulties. All staff of hospital was very nice and polite. I enjoy coming to the hospital.

Q. Would you recommend our hospital to your family or friends?

 I would completely recommend to everybody, because here you can get not only professional care, but also mental satisfaction by service. Thank all staff of hospital.

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General Consultation Service Hours

【Morning hours】

7:30 ~ 12:00
(11:00 for Plastic Surgery)
(~11:30 for Internal Medicine initial visit)

【Afternoon hours】

12:30 ~ * Hours vary by department

【Evening hours】

16:45 ~ 19:00

※Some departments are by appointment only. Consultation Service Hours may vary by department. Please ask the clerk at the reception desk or call +81-467-46-1717 for further details regarding operating hours.

Days Closed

Sundays and Holidays

Shonan ER

Open 24 hours a day 365 days a year

※For more information, please contact us at +81-467-46-1717 or Fax +81-467-45-0190 or contact us.